Personal Support and Upgrades (S&U) is a yearly license which includes ticket-based support and software upgrades.

For monthly or yearly subscriptions, it is automatically included during their entire duration. For perpetual licenses, it is included for the first 12 months after the purchase.

*S&U can be purchased and keep being renewed at 10% of the regular list price annually and at 15% of the regular list price if the renewal deadline is missed.

You can cancel or make changes to your subscription at any time from your Pix4D user account. Any downgrade changes, including cancellations, will be reflected only at the end of your existing billing cycle. If you cancel your subscription, it will not autorenew and you will not be billed at the end of the current billing cycle. We do not offer refunds.